Privacy Policy

Wildlife Asia Limited is an Australian registered charity supporting locally led wildlife and landscape conservation across Asia.

Email: info@wildlifeasia.org.au

The personal information we collect depends on how you interact with us. It may include:

• your name, email address, postal address and other contact details;
• information you provide when contacting us or making an enquiry;
• newsletter and communication preferences;
• information associated with donations and other financial support;
• information relating to our supporters, donors, partners, funders and professional contacts;
• information provided by volunteers, members or people interested in becoming involved with Wildlife Asia; and
• other information you choose to provide to us.

We generally collect personal information directly from you, for example when you contact us, subscribe to our newsletter, make a donation, communicate with our team or otherwise engage with Wildlife Asia.

We do not intentionally collect sensitive personal information unless it is reasonably necessary for our activities and you have provided it to us or its collection is otherwise permitted by law.

We may use personal information to:

• respond to enquiries and communicate with you;
• send newsletters and conservation updates you have requested;
• process and administer donations;
• maintain relationships with donors, supporters, partners and funders;
• manage memberships, volunteering or other involvement with Wildlife Asia;
• administer our conservation, fundraising and organisational activities;
• maintain appropriate financial, governance and administrative records; and
• meet our legal and regulatory obligations.

We do not sell personal information.

If you subscribe to our newsletter, your email address and related subscription information are managed through Mailchimp, our email communications provider.

You can unsubscribe from our newsletters at any time using the unsubscribe link included in our emails. Unsubscribing from marketing communications does not necessarily require us to delete information we need to retain for legitimate administrative, legal or record-keeping purposes.

Online donations are processed through PayPal. When you make a donation through PayPal, your payment information is provided directly to PayPal and is handled in accordance with PayPal's own privacy practices.

Wildlife Asia may receive and retain information about your donation that is necessary for donor communications, financial administration, receipting, reporting and record keeping. We do not receive or store your full payment-card details through our website.

When you use our website contact form, we collect the information you provide, such as your name, email address, subject and message.

Contact enquiries are securely transmitted and stored so that our team can respond to you. We also use a transactional email service, Resend, to notify Wildlife Asia when a website enquiry has been received.

Personal information may be held in secure electronic systems, including our website systems, email platform, payment services and organisational records.

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. Access to personal information is limited to people who require it for legitimate Wildlife Asia activities.

No method of transmitting or storing information electronically is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, or as required for legal, financial, reporting or record-keeping purposes. Information that is no longer required may be securely deleted or de-identified where appropriate.

We use trusted third-party service providers to help operate our website and organisational activities. These may include providers of email communications, transactional email, website infrastructure, payment processing and related technology services.

Some of these providers, including Mailchimp, PayPal and Resend, operate internationally or may process or store information outside Australia. As a result, personal information may be processed in countries other than Australia, including the United States.

Where personal information is disclosed to overseas recipients, we take reasonable steps appropriate to the circumstances to ensure it is handled responsibly and in accordance with applicable privacy requirements.

Our website may collect limited technical information necessary for its operation, such as IP address, browser or device information and server logs.

At present, Wildlife Asia does not use advertising trackers or website analytics technologies that place tracking cookies on your device.

Some third-party services used by our website may process limited technical information as part of providing their services.

If we introduce analytics, advertising technologies or other forms of tracking in the future, we will review and update this Privacy Policy and any consent arrangements as appropriate.

You may contact us to request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

Please email info@wildlifeasia.org.au. We may need to verify your identity before providing access to personal information.

In some circumstances we may be unable to provide access to particular information, including where permitted or required by law. If this occurs, we will explain the reason where appropriate.

If you have a question or concern about how Wildlife Asia handles your personal information, please contact us:

We will consider privacy enquiries and complaints and aim to respond within a reasonable period.

If you are not satisfied with our response and the Privacy Act applies to the matter, you may be able to make a complaint to the Office of the Australian Information Commissioner (OAIC).

We may update this Privacy Policy from time to time to reflect changes in our activities, technology, service providers or legal obligations. The current version will be published on our website with the date it was last updated.